Policy
TLS has a comprehensive Continuous Quality Improvement Plan which is designed to assure optimal quality services within available resources and is consistent with the agency's purpose and values. This assurance is accomplished by assessing, monitoring, evaluating, and improving the activities governing, managing and providing direct services.
Continuous Quality Improvement requires an on-going review of the structure, process, and delivery of services relative to the achievement of desired consumer outcomes, including consumer satisfaction. It is designed to be consumer-responsive, prevention-orientated, cost effective, and flexible.
Implementation
The ultimate responsibility for Continuous Quality Improvement lies with the Board of Directors. The Executive Director is responsible to the Board for recommending and implementing agency policies and for the management of TLS operations. The Executive Director designates TLS senior management personnel to develop, implement, monitor, and evaluate program specific standards. All program criteria and standards are to be reviewed by the Continuous Quality Improvement Committee appointed by the Executive Director. Annually, the committee is to prepare a report regarding its findings to the Executive Director for review and presentation to the Board of Directors.
Quality Improvement efforts and function are integral to and coordinated among all programs providing direct or indirect consumer services. Each program is responsible for developing its own monitoring and evaluation standards with applicable indicators related to the services it provides. Monitoring and evaluation processes established by program services need to reflect consumer rights, quality of support, and quality of life.
